Privacy Policy

Effective Date: October 10, 2026

Website: https://www.savvyatwork.comThis Privacy Policy explains how Johanne Laroche, operating as Savvy At Work (“Savvy At Work,” “we,” “us,” or “our”), collects, uses, stores, and discloses personal information when you visit our website, submit an intake form, purchase a service, or otherwise interact with us.Savvy At Work provides personalized workplace strategy services and digital resources designed to help professionals navigate workplace challenges with greater clarity and confidence.We are committed to protecting your privacy and handling personal information responsibly in accordance with applicable privacy laws, including Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, and other applicable Canadian privacy legislation.By using our website or Services, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it as required by law.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Savvy At Work.

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

Purchase a Workplace Strategy or Urgent Workplace Strategy service.
Complete a workplace challenge intake form.
Request guidance or submit information about a workplace situation.
Contact us with a question, request, or concern.
Subscribe to receive newsletters, updates, or promotional communications, where offered.
Purchase or access digital resources, templates, or toolkits.

This information may include:

Your name and email address.
Contact and billing information.
Details about your workplace challenge, professional circumstances, goals, and concerns.
Information about workplace interactions, communications, management styles, or organizational dynamics that you choose to share.
Documents, excerpts of communications, or other materials you voluntarily submit.
Your correspondence with us and information needed to respond to your requests.
Records relating to purchases, service delivery, and follow-up questions.

Please provide only the information reasonably necessary for us to understand your workplace challenge. Where possible, avoid including the names or other identifying details of colleagues, managers, employers, or other third parties.

1.2 Payment Information

Payments are processed through the payment processing services made available at checkout.We may receive transaction details such as your name, billing information, purchase amount, transaction date, and payment status.We generally do not receive or store your complete payment card number or security code. Payment information is handled according to the applicable payment provider's privacy and security practices.

1.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website platform, hosting configuration, and technologies enabled.This may include:

IP address and approximate location derived from it.
Browser type and version.
Device type and operating system.
Pages visited and interactions with the website.
Date, time, and duration of visits.
Referring websites and technical diagnostic information.

We use this information, where applicable, to operate the website, understand website performance, maintain security, and improve the user experience.

1.4 Cookies and Similar Technologies

Our website or third-party services may use cookies and similar technologies to support website functionality, remember preferences, measure website performance, or analyze traffic.The types of cookies used depend on the tools enabled on our website. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.You may be able to manage cookies through your browser settings or any cookie preference tool provided on the website. Disabling certain cookies may affect website functionality.

2. How We Use Personal Information

We collect and use personal information for purposes that are determined and communicated as required by applicable law, including to:

Process purchases and administer transactions.
Review your workplace challenge intake and prepare the service you purchased.
Provide personalized workplace strategy guidance and related deliverables.
Communicate with you about your order, delivery, or follow-up clarification.
Respond to questions, requests, and customer service inquiries.
Deliver digital resources and provide access to purchased products.
Maintain business, transaction, and service records.
Improve our website, services, and customer experience.
Protect the security and integrity of our website and business.
Detect, investigate, or prevent fraud, misuse, or security incidents.
Comply with applicable legal, regulatory, and accounting obligations.
Send marketing communications where permitted by law and, where required, with your consent.

We will not use personal information for a new purpose that is incompatible with the original purpose unless permitted by law or the necessary consent has been obtained.

3. How We Handle Workplace Challenge Information

Workplace Strategy services may involve information about professional relationships, workplace conflicts, management practices, employment concerns, and other potentially sensitive circumstances.We use this information to understand the situation you describe and prepare relevant guidance.We encourage you to:

Share only the information needed to explain your situation.
Remove names and identifying details wherever practical.
Avoid submitting confidential employer records or documents that you are not authorized to disclose.
Avoid including unnecessary information about colleagues, clients, customers, or other third parties.

Information you provide may include personal information about individuals other than yourself. You are responsible for ensuring that your submission is lawful and that you have the right to share the information.We will handle information about identifiable individuals in accordance with our legal obligations.

4. When We Share Personal Information

We do not sell your personal information.We may disclose personal information in the circumstances described below, subject to applicable law.

4.1 Service Providers

We may use third-party providers to operate our business and deliver our Services. Depending on the tools enabled and the services you purchase, these providers may include:

Kajabi: Website hosting, checkout, product delivery, customer communications, or related platform functions.
Tally: Collection of information submitted through intake forms.
Payment processors: Processing payments and managing transaction records.
Email and communication providers: Sending service-related messages and responding to inquiries.
Cloud storage and file delivery providers: Storing or delivering service-related documents and audio recordings.
Website analytics and security providers: Supporting website performance, analytics, and protection against misuse.

These providers may process personal information on our behalf to the extent necessary to perform their services. We take steps appropriate to the circumstances to protect personal information and meet our legal obligations when engaging third parties.The providers and tools actually used may change over time.

4.2 Legal Requirements and Protection of Rights

We may disclose personal information where required or authorized by law, including to comply with a valid legal demand, respond to legal proceedings, protect the rights or safety of individuals, or investigate suspected unlawful activity.

4.3 Business Transactions

If Savvy At Work is involved in a sale, restructuring, or other business transaction, personal information may be disclosed or transferred where legally permitted and subject to applicable privacy requirements.

5. Processing Outside Quebec or Canada

Some third-party service providers may store or process personal information outside Quebec or Canada.In those circumstances, the information may be subject to the laws of the jurisdiction where it is processed, and access by authorities may be permitted under those laws.Before communicating personal information outside Quebec, we will take the assessment, contractual measures, safeguards, and other steps required by applicable law. Where required, we will obtain the necessary consent or take other legally required measures before the transfer occurs.

6. Artificial Intelligence and Automated Processing

Savvy At Work may use digital tools to support administrative tasks, organize information, or prepare service deliverables.Where personal information is processed using artificial intelligence or other automated tools, we will handle that information in accordance with applicable privacy requirements and the purposes communicated to you.We will take appropriate steps to assess the tools used and the information shared with them. We will not submit identifiable client information to an external AI service unless the use is appropriately authorized and consistent with applicable privacy obligations.Where required by law, we will inform you about relevant automated processing, explain the applicable process, and provide the rights and information to which you are entitled.If a decision is made exclusively through automated processing and Quebec law requires notice or other protections, we will comply with those requirements.

7. Confidentiality and Security

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, disclosure, loss, or other misuse.These measures may include restricting access to personal information, using reputable service providers, securing accounts, and limiting information collection to what is reasonably necessary.However, no electronic transmission or storage system can be guaranteed to be completely secure.You should avoid sending passwords, payment card details, or highly sensitive information through ordinary email or other channels that are not intended for that purpose.If a confidentiality incident involving personal information occurs, we will assess it and take the steps required by applicable law, including any required notifications to affected individuals or the appropriate authority.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal, regulatory, contractual, and recordkeeping requirements.Retention periods may vary depending on the type of information and the reason it was collected.For example, transaction records may need to be retained for accounting or legal purposes, while intake information and service-related communications may be retained for the period necessary to deliver services, manage follow-up requests, address disputes, or meet applicable obligations.When personal information is no longer required, we will securely destroy it or anonymize it, as appropriate and as required by law.Copies of information may remain temporarily in system backups or provider archives until removed through ordinary deletion processes, subject to applicable requirements.

9. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate, incomplete, or misleading information.
Withdraw consent where processing relies on consent, subject to legal or contractual restrictions.
Request the deletion or cessation of certain uses of personal information where legally available.
Ask questions about how your personal information is collected, used, disclosed, or retained.
Receive information about certain automated processing and exercise applicable rights relating to it.
Submit a privacy complaint or request a review of how your information has been handled.

To exercise these rights, please contact us using the contact information in Section 13.We may need to verify your identity before responding. We will respond within the time limits established by applicable law.Certain information may need to be retained or processed even after a request for deletion or withdrawal of consent, where permitted or required by law.

10. Marketing Communications

If we offer newsletters or promotional communications, we may use your contact information to send them where permitted by law and, where required, with your consent.You may unsubscribe using the link included in a marketing email or by contacting us directly.Unsubscribing from marketing communications will not prevent us from sending essential messages relating to a purchase, service delivery, transaction, or legal obligation.

11. Third-Party Websites

Our website may contain links to third-party websites or platforms.We are not responsible for the privacy practices, content, or security of websites that we do not operate. When you leave our website, we encourage you to review the applicable privacy policy and terms of the third-party service.Your use of third-party websites is subject to their own policies and terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, Services, technology, or legal obligations.The revised policy will be published on our website with an updated effective date. Where required by law, we will provide notice or obtain consent before implementing changes that affect the collection, use, or disclosure of personal information.We encourage you to review this policy periodically.

13. Contact and Privacy Requests

For questions, access or correction requests, or concerns about how your personal information is handled, please contact:Savvy At Work

Owner: Johanne Laroche

Privacy Contact: [email protected]

Website: https://www.savvyatwork.com

Savvy At Work will review privacy inquiries and respond in accordance with applicable law.If you are not satisfied with our response, you may have the right to submit a complaint to the Commission d'accès à l'information du Québec or another competent privacy regulator, as applicable